Privacy Policy

Introduction

At Floraison, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your data in accordance with the General Data Protection Regulation (GDPR) and other applicable European privacy laws.

Information We Collect

We collect information that you provide directly to us when you:

• Place an order for flowers or services
• Create an account on our website
• Subscribe to our newsletter
• Contact us with inquiries or feedback

This information may include your name, email address, phone number, delivery address, and payment information.

How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders
• Communicate with you about your purchases
• Send you marketing communications (with your consent)
• Improve our products and services
• Comply with legal obligations

Payment Processing

All payment transactions are processed securely through Stripe, a certified PCI Service Provider Level 1. This is the highest level of certification available in the payments industry. We do not store your complete credit card information on our servers. Stripe handles all payment data in accordance with strict security standards.

For more information about how Stripe protects your payment information, please visit Stripe's Privacy Policy.

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service providers who assist us in operating our website and conducting our business (e.g., delivery services, payment processors)
• Legal authorities when required by law or to protect our rights

All third-party service providers are contractually obligated to keep your information confidential and use it only for the purposes we specify.

Your Rights Under GDPR

As a European resident, you have the following rights regarding your personal data:

• Right to Access: You can request a copy of the personal data we hold about you
• Right to Rectification: You can ask us to correct inaccurate or incomplete data
• Right to Erasure: You can request that we delete your personal data
• Right to Restrict Processing: You can ask us to limit how we use your data
• Right to Data Portability: You can request your data in a structured, machine-readable format
• Right to Object: You can object to our processing of your data for certain purposes
• Right to Withdraw Consent: Where we rely on consent, you can withdraw it at any time

To exercise any of these rights, please contact us at privacy@floraison.eu

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Order information is typically retained for 7 years for accounting and tax purposes.

Cookies and Tracking

We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand where our visitors are coming from. You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our website.

Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

• Email: privacy@floraison.eu
• Phone: +33 1 42 96 12 34
• Address: Rue de la Paix, 75002 Paris, France